Comments on: UPS “Brokerage fee” class-action http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/ WARNING: This blog contains writings known to the state of California to cause cancer and birth defects or other reproductive harm. Fri, 12 Mar 2010 17:01:50 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: ups sucks http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-154255 ups sucks Thu, 11 Mar 2010 21:17:10 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-154255 I payed $31.00 shipped for an item, and those UPS criminals tried to charge me $39.00 brokerage fees....I refused to pay and didnt accept the package. I payed $31.00 shipped for an item, and those UPS criminals tried to charge me $39.00 brokerage fees….I refused to pay and didnt accept the package.

]]> By: matt http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-153448 matt Sat, 20 Feb 2010 17:00:50 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-153448 I am one of the lucky ones. I ordered car parts worth $100 and total fees from UPS was $82. I phoned their number on the shipping invoice and talked to someone very politely and said i know it is not their fault (the person i was talking to) and i am not mad at them but the fee is not worth me accepting the package and i have already refused delivery once and will continue to do so unless the fees are removed, until they ship it back and i receive a refund. They removed all fees with the exception of the duty in exchange for me accepting the package. This i think would only work when buying from a store where you can get a refund. If it was private sale with no way for refund it might have been a little different. I am one of the lucky ones. I ordered car parts worth $100 and total fees from UPS was $82. I phoned their number on the shipping invoice and talked to someone very politely and said i know it is not their fault (the person i was talking to) and i am not mad at them but the fee is not worth me accepting the package and i have already refused delivery once and will continue to do so unless the fees are removed, until they ship it back and i receive a refund. They removed all fees with the exception of the duty in exchange for me accepting the package. This i think would only work when buying from a store where you can get a refund. If it was private sale with no way for refund it might have been a little different.

]]> By: Jer http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-151938 Jer Thu, 14 Jan 2010 07:03:26 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-151938 Not only did they charge me 46$ brokerage ontop of the 35$ shipping costs to the seller for a box of books that took 18 days to be delivered by UPS priority from NY to BC but they had the nerve to leave a yellow slip inked with the words 46.50$ 'No Cash Please' - so not only do I have to pay them for delaying my package delivery over their paranoic customs checks (fearing that New Yorkers want to send anthrax up to Canada to kill Santa Clause) but they won't even take my hard cash; just fathom the irony of that! Not only did they charge me 46$ brokerage ontop of the 35$ shipping costs to the seller for a box of books that took 18 days to be delivered by UPS priority from NY to BC but they had the nerve to leave a yellow slip inked with the words 46.50$ ‘No Cash Please’ – so not only do I have to pay them for delaying my package delivery over their paranoic customs checks (fearing that New Yorkers want to send anthrax up to Canada to kill Santa Clause) but they won’t even take my hard cash; just fathom the irony of that!

]]> By: Quag http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-151550 Quag Thu, 07 Jan 2010 20:40:41 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-151550 UPS those crooks Shit wish I read this post first those bastards got me for 83 bucks for a used pair of boots I bought on E-Bay for 100 bucks Guess now I've paid full price for a new pair now instead I'll never use UPS ever again UPS those crooks Shit wish I read this post first those bastards got me for 83 bucks for a used pair of boots I bought on E-Bay for 100 bucks
Guess now I’ve paid full price for a new pair now instead
I’ll never use UPS ever again

]]> By: DC http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-151176 DC Fri, 01 Jan 2010 03:31:12 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-151176 Just got a package today. UPS tried to clip me $70+ for "brokerage" + legitimate duties on a CPU. Now here's the thing - it was a private sale so I never actually entered into any contractual agreement for UPS to act as my broker. I did NOT purchase this item off eBay. I refuaed the package and told the driver I would clear it myself. Called UPS 10 minutes later to confirm that I refused the package and would be clearing it myself. Even then the person who spoke to me lied and said the tracking code was assigned by the Canadian government - ahem, no! I was GIVEN that very tracking number from the seller of the item. Called CBSA, they gave me clear and concise directions. Said if it's a personal import I need just the shipping manifests and to take them to the nearest Customs office to pay the appropriate duty and tax. Return to UPS and claim my package. I will try to keep copies of all documents in the event a collection agency mysteriously starts showing up. I don't think I can join the class action as I didn't lose any money, but I will provide all particulars to any lawyers interested. PS: UPS has been doing this for over ten years. I first got burned this way back in 1997. I have since strenuously told all people I know to never ship via UPS. Unfortunately this seller did so before I had the chance to warn him. Just got a package today. UPS tried to clip me $70+ for “brokerage” + legitimate duties on a CPU.

Now here’s the thing – it was a private sale so I never actually entered into any contractual agreement for UPS to act as my broker. I did NOT purchase this item off eBay.

I refuaed the package and told the driver I would clear it myself. Called UPS 10 minutes later to confirm that I refused the package and would be clearing it myself. Even then the person who spoke to me lied and said the tracking code was assigned by the Canadian government – ahem, no! I was GIVEN that very tracking number from the seller of the item.

Called CBSA, they gave me clear and concise directions. Said if it’s a personal import I need just the shipping manifests and to take them to the nearest Customs office to pay the appropriate duty and tax. Return to UPS and claim my package. I will try to keep copies of all documents in the event a collection agency mysteriously starts showing up.

I don’t think I can join the class action as I didn’t lose any money, but I will provide all particulars to any lawyers interested.

PS: UPS has been doing this for over ten years. I first got burned this way back in 1997. I have since strenuously told all people I know to never ship via UPS. Unfortunately this seller did so before I had the chance to warn him.

]]> By: CS http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-150758 CS Tue, 22 Dec 2009 23:00:34 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-150758 Just bought a jacket from the US for $140 + $20 shipping. THOUGHT I was saving money cause it cost $220 in Canada. WRONG. After paying $60 extra for a brokerage fee with UPS, I feel cheated and scammed. I'm definitely on the bandwagon to boycott UPS. NEVER AGAIN!! Just bought a jacket from the US for $140 + $20 shipping. THOUGHT I was saving money cause it cost $220 in Canada. WRONG. After paying $60 extra for a brokerage fee with UPS, I feel cheated and scammed. I’m definitely on the bandwagon to boycott UPS. NEVER AGAIN!!

]]> By: AL http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-149529 AL Fri, 27 Nov 2009 16:21:56 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-149529 i too have had miserable experiences with ups in the past where buying used stuff on ebay ie:$80 for a used stock stereo for my camaro and getting nailed $65 brokerage fee. after adding the duty/shipping and tax the bill was like $105.wtf. This past week i found a really nice set of drums in the US for my son at $1000. I phoned ups to try and get some accurate figures from them and it was like pulling teeth. all they ended up giving me was an address for canada customs. checked out that site and it was so convoluted with information that it was useless too. i am actually going to buy the kids drums here in canada for $2000+ just so those crooks at ups dont get a dime from me i too have had miserable experiences with ups in the past where buying used stuff on ebay ie:$80 for a used stock stereo for my camaro and getting nailed $65 brokerage fee. after adding the duty/shipping and tax the bill was like $105.wtf.
This past week i found a really nice set of drums in the US for my son at $1000. I phoned ups to try and get some accurate figures from them and it was like pulling teeth. all they ended up giving me was an address for canada customs. checked out that site and it was so convoluted with information that it was useless too. i am actually going to buy the kids drums here in canada for $2000+ just so those crooks at ups dont get a dime from me

]]> By: John http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-149501 John Fri, 27 Nov 2009 00:20:22 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-149501 Here's what I did to avoid the 'brokerage fee': I gave the UPS driver a dud cheque. Give him any old cheque, misspell your name on it, sign it with a signature that isn't yours. Then, just to be sure, call your bank to cancel the cheque. The driver is happy. As far as he's concerned he has done his job and received payment. They won't bother coming after you, it's not worth the cost to UPS Here’s what I did to avoid the ‘brokerage fee’:
I gave the UPS driver a dud cheque. Give him any old cheque, misspell your name on it, sign it with a signature that isn’t yours. Then, just to be sure, call your bank to cancel the cheque.
The driver is happy. As far as he’s concerned he has done his job and received payment. They won’t bother coming after you, it’s not worth the cost to UPS

]]> By: Steve http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-149386 Steve Tue, 24 Nov 2009 08:42:49 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-149386 Now that you had a little time to digest my last comment , here is the kicker ! You may not have known that when you place an order and accept the shipping method , you are automatically entered into a binding contract with the chosen shipping company , too act as your customs brokerage agent . However this is not mentioned when you confirm your purchase order and shipping method . You are simply told that the company selling you the item will not be respondsible for any custom , duty and brokerage fees (whatever that means , right ?) . Not quite . There is no pardon for ignorance ........... Anyways , in my opinion it's still a little deceitful . However , UPS is in the clear and is acting legally according to what you are '' suppose '' to know . Therefore the lawsuit has no merit ........ Good Luck Now that you had a little time to digest my last comment , here is the kicker !

You may not have known that when you place an order and accept the shipping method , you are automatically entered into a binding contract with the chosen shipping company , too act as your customs brokerage agent .

However this is not mentioned when you confirm your purchase order and shipping method . You are simply told that the company selling you the item will not be respondsible for any custom , duty and brokerage fees (whatever that means , right ?) .

Not quite . There is no pardon for ignorance ………..

Anyways , in my opinion it’s still a little deceitful . However , UPS is in the clear and is acting legally according to what you are ” suppose ” to know .

Therefore the lawsuit has no merit ……..

Good Luck

]]> By: Steve http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/comment-page-6/#comment-149382 Steve Tue, 24 Nov 2009 07:15:35 +0000 http://www.thegatesofdawn.ca/wordpress/posts/2006/12/10/ups-brokerage-fee-class-action/#comment-149382 I thought that this may be of intrest regarding '' Customs Brokerage agents '' : When you make a purchase over a border ,ie: In the USA , and it is to be delivered to you , ie: In Canada , you are considered to be an '' Importer '' . The courier company is charging you for providing customs service: being your ¨¨agent¨¨ when "clearing" your parcel across the border. Now I would like to quote a small paragraph from the Canada Border Service Agency's website : '' Agents are required to obtain written authorization from their clients in order to transact business on behalf of their clients. '' Therefore in my opinion if UPS(Agent) has not obtained written authorization from you the client(Importer) to transact on your behalf , then they are acting illegally (without authorization) on your behalf (representing you ) . In my opinion , to represent someone without their authorization is considered to be fraudulent and to charge them for it is extortion (misuse of authority ) . This way of acting seems to be deceitful by using trickery at its finest in my opinion (fraud) . http://www.cbsa-asfc.gc.ca/services/cb-cd/menu-eng.html I thought that this may be of intrest regarding ” Customs Brokerage agents ” :

When you make a purchase over a border ,ie: In the USA , and it is to be delivered to you , ie: In Canada , you are considered to be an ” Importer ” .

The courier company is charging you for providing customs service: being your ¨¨agent¨¨ when “clearing” your parcel across the border.

Now I would like to quote a small paragraph from the Canada Border Service Agency’s website :

” Agents are required to obtain written authorization from their clients in order to transact business on behalf of their clients. ”

Therefore in my opinion if UPS(Agent) has not obtained written authorization from you the client(Importer) to transact on your behalf , then they are acting illegally (without authorization) on your behalf (representing you ) .

In my opinion , to represent someone without their authorization is considered to be fraudulent and to charge them for it is extortion (misuse of authority ) .

This way of acting seems to be deceitful by using trickery at its finest in my opinion (fraud) .

http://www.cbsa-asfc.gc.ca/services/cb-cd/menu-eng.html

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