I called Henry’s Waterloo last night about getting some old slides converted into digital format and the guy says “yeah sure, it will cost you [X] for each one.” I think, “that sounds about right”, and I head over after work today… When I get there, the girl says, “they cost [2X] each.” I say, “the guy on the phone last night said they would cost only [X] !?”

She walks away and interrupts another sales clerk who just stops talking to his customers (who both glare at me). The two clerks have a quiet little chat, after which the girl gets out a binder and brings it over to me. She says, “they cost [2X-10.5%].”

I’m thinking, “I drive all the way out here and find I’ve been lied to twice.” I say, “I think I’m going to shop around a bit first…maybe look into an attachment for my scanner…” She says, “a scanner will cost you around two hundred dollars.”

I deal with one of two people period…. Dean or Ron.

Two examples: First time going into the Store dean approached my gf and i and and told us he would or someone else would be right with us.

My gf had to take a pee right bad…I asked if their was a bathroom she could use, and he said “were not supposed to let customers in it…but yeah follow me” And the store was pretty busy and he was already with someone. Having worked retail in a previous life, that was a solid move and that gained my respect right off the bat.

Second example different occasion:
-dean remembered my Nikon purchase from a year previous and asked how it was working. He then asked if i needed to use the bathroom. I thought it was funny and again his way of remembering me and being funny (his style for sure) I told him i was having a lens issue and he showed me that my aperture ring wasn’t locked and didnt make me feel stupid about it. I wasnt rushed or pressured into buying anything.

So at the end of the day i love these public blogs but really, maybe some people have too much time on their hands. I say Dean or Ron any day, they know their stuff and each are characters!!

My gf and I are actually considering asking dean to shoot our wedding. He did her cousins wedding and he was hilarious and the photos were sick. (my gf was the maid of honor)

Kristian

In each case, I was approached within 5 minutes of arriving in the door, and had courteous service. Too this, the camera I bought yesterday was the LOWEST price in North America I could find. Not even the USA prices were as low. Granted, our dollar value is higher these days, so that may have something to do with it. I expected them to be a little higher than the big box stores, but they were $20 cheaper.

So, kind of sad to see the experiences posted here, as I haven’t had them at Henrys. And yes, I suppose I do expect a bit of camera snobbery going into specialty shops. I bought cheaper gear and was still treated with respect. However, that doesn’t remove human factor from any location. Perhaps they’ve had their share of bad eggs working at the store or still do.