Comments on: I hate Henry’s Waterloo store

By: Spankee

Spankee — Mon, 09 Aug 2010 17:45:48 +0000

@fsdgryh:

Your sarcasm would be better placed where there weren’t TEN CORROBORATING COMPLAINTS following the one you lambaste with reckless, ill-bred and foul-mouthed ire. In fact, it is the very recklessness of your retort, the way you don’t seem to care enough to consider the problem in carefully, that makes me wonder if you “work” there.
Listen, I’m glad to live in a place where shallow, shit-talkin’ good ‘ol boys like you can find solace in each others’ company through the facade of retail camera sales; but why leave the place open to the public? Wouldn’t it be easier for you to make it official and hang a “members only” sign on the door?

By: fsdgryh

fsdgryh — Thu, 29 Jul 2010 15:01:34 +0000

So this person walked into a store and just stood there waiting for someone to come up to him instead of actually asking for assistance? Heaven forbid a store let someone just browse in peace until they talk to a salesperson, oh lawdy Henry’s sure must suck!

Dumbass.

By: there are other stores in Waterloo

there are other stores in Waterloo — Wed, 28 Jul 2010 15:35:50 +0000

I have had great experiences with BJ Photo in Waterloo – prices are competitive with websites, and they have a good selection.

By: dr sills

dr sills — Wed, 21 Jul 2010 16:45:13 +0000

I’ve only been in there a couple of times and found it unlikable; seemed like a hobby-business owned and patronized by the same bunch of in-laws, distant cousins and old friends from high school. Folksy, if you like that kind of thing.
Anyway, the time has come for me to make the leap and spend a couple of grand on a nice Nikon. Having seen in the reviews above that my personal perception of Henry’s in Waterloo is shared by dozens of patrons over the last two years *at least,* it looks like I’ll be taking my brown bills elsewhere.
Thanks for the feedback, all!

By: Joe Bloe

Joe Bloe — Sat, 17 Jul 2010 12:51:02 +0000

I’ve been going to the W’loo store for at least 6 years – seldom get the time of day and nobody knows me. Bought 2 DSLRS, some white lenses, bags, gear etc.
But there is nowhere else to go. They have selection and a place to set up shop. If that is all you need you won’t be disappointed.
Kijjiji has better service.
I don’t get it? Doesn’t anybody own that store?

By: fromWaterloo

fromWaterloo — Sat, 03 Jul 2010 14:18:29 +0000

Big fat guy at the Waterloo store is a jackass. Made my wife feel like an idiot.

By: Seb

Seb — Tue, 22 Jun 2010 00:41:16 +0000

This is the email I sent to the info@ adress.

I don’t usually take time to write email to complain , BUT ENOUGH IS ENOUGH !

I walked in the Waterloo location 2 weeks ago , to be ignored for over 30 minutes by 2 staff “chit chatting” about facebook ,weather,etc….That is until Ron Hewson showed up and noticed that I existed and that I might need help..
Not only did Ron help me , he answer all question I had and even had a few tips on Microphone input for prosumer Camcorders. Ron should get a medal and raise !

So tonight I returned to the store hoping that Ron would be working ,but no dice … We turn our attention to a customer service representative with red hair that insisted on looking down.
She did NOT greet or acknowledge us ,she was about 4 feet away….SAD !!!!

The Camcorder in question is the Canon HFS 100 , when I walked in the Waterloo location 2 weeks ago that Camcorder was $749 , speaking to my girlfriend
I expressed that the camera is now $999 , staff member “DEAN ” finally acknowledge that we are present and told us (Sarcastically) that
” STUFF GOES ON SPECIAL SOMETIMES DUDE” while walking away….. ( Please note that as a consumer I do grasp the basics of promotions)

1. I was not speaking to your employee at that time .I was speaking to my girlfriend. (sarcasm was not required nor wanted)

2. The red haired employee (had a grey shirt ,store manager ?!?!) heard the comment made by Dean and seemed amused.

3. Once again received no greeting by ANY of your staff….(please note that my girlfriend and I we’re the only customers in the store at that time)

I wanted nothing to do with Future Shop / best buy (Big box stores) , I would rather encourage local specialized businesses such as yourself.
I know that your company takes pride in over 100 years of service ,I truly hope this not the new standard your are implementing store wide.

This absolutely is un-acceptable to us , I was hopping that this was one of those Hidden camera shows, where everyone starts laughing because its a joke…
Un-fortunately it was not , and the only joke was the customer service provided at your Waterloo location.

thank you for your time and consideration.

By: Micheal is wrong

Micheal is wrong — Sun, 04 Apr 2010 17:14:41 +0000

Micheal, you are wrong and because you a known and a “friend” to Henry’s the staff recognize and treat you well.

If you listen and watch you’ll see most staff are pompous and arrogant. They think they are such great photographers blah blah blah, just about every staff I have talked to can’t answer my questions!

Maybe the stores you frequent are better, but you are wrong to say it is “rare”.

I have sent a message to Henry’s headquarters and have yet to hear back from them regarding an offensive sales person! I feel quite intimidated by this sales person, he’s turned agressive ever since I returned a big purchase he processed.

By: Karen

Karen — Sun, 14 Feb 2010 21:26:40 +0000

I hear you on that one; however, Henry’s is not the only culprit. Many retail stores have poor customer service. AND the only way to change this is to shop elsewhere. Future Shop is no better and in my experience its sales reps are rude and lack social graces required to be a good sales representative. Customer service is what a sales rep provides; but instead of being of service they are being of greed. Bottom line to them is the $$. Poor customer service is what we complacent Canadians come to expect – now and then you have a squeaky wheel, but that person is lonely and can’t carry the load. Much more power in numbers. Watch out you may become the unwanted and banned customer, like the Tim’s burnt coffee guy.

By: michael

michael — Sun, 04 Oct 2009 13:38:48 +0000

Oh that’s disappointing.

Disclaimer: I teach photography at Henry’s School of Imaging. All over the GTA, and I’ll be at the Waterloo store (for the first time) today 1pm-4pm, teaching Canon cameras.

That said: I am a full-time professional photographer and I do not work for Henry’s. The School of Imaging is simply my customer some hours every week: I am not an employee. I have nothing to do with the stores. I am not linked with them, and do not get any commission or anything like that. So I feel I can voice an honest opinion.

And that opinion is: While the behaviour you outline here is unacceptable, it’s rare. I really like Henry’s because the people who work there are all passionate about, and knowledgeable about, photography. They’ll usually happily spend half an hour talking to you about this option or that technique. I find it a pleasure to spend time in the stores.

So I do hope that your experiences were really as rare as I believe them to be. I’d much rather buy at a store where staff are knwoledgeable and passionate than at a bog box store where they know nothing.

Just bought a Canon 7D at the Oakville store yesterday, to add to my 1Ds MkIII and 1D MkIII… now have to go earn that moeny I just spent…